FAQ

 

WHAT KIND OF BRAND IS MAJA WALESKA?

MAJA WALESKA is a Prêt à Porter Fashion Brand with its headquarter in Dortmund, Germany.
Our products are fancy, chic and unique and are being handmade in the EU only.
To read the whole story about our brand please visit About Us.

 

WHICH PAYMENT METHODS ARE ACCEPTED?

There are two secure options to make a payment at the Online Boutique: International Sepa Bank Transfer and Paypal.

 

WHEN WILL MY ORDER SHIP?

Most orders ship within 1-3 business days of purchase.
Shipping times may vary due to availability. Orders are not shipped on weekends and holidays.

 

WHY WAS MY ORDER CANCELLED?

When a product suddenly becomes unavailable, you will be contacted about the cancellation. If your order contains additional products, these items will still be shipped to you and the unavailable item will be removed from the order.

 

ARE CHANGES ON AN ALREADY PLACED ORDER POSSIBLE? CAN I ADD ADDITIONAL ITEMS TO AN ALREADY PLACED ORDER?

If you need to make changes or cancel your order please contact us immediately. We won’t be able to make any changes once the order has been processed within our system.

 

CAN I TRACK MY DELIVERY?

Tracking is available on all orders. You may find your tracking number in the shipping confirmation e-mail of your order.

 

WILL I HAVE TO PAY TAXES & DUTIES?

Import duties and / or VAT (Value Added Taxes) may apply when ordering from a country, that is not a member state of the European Union. MAJA WALESKA is required by law to declare an accurate commercial value on international shipments and is not responsible for any duties / taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Please contact your local customs office for further information.

 

CAN I RETURN PRODUCTS I PURCHASED ONLINE?

Every product purchased through the Online Boutique may be returned within 14 days from the delivery date.
Products will be accepted for refund if returned in the same, original condition as they were delivered to you, with all tags still attached. Fore more information on our Return Policy please visit Return Policy.

 

I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK! WHAT CAN I DO?

MAJA WALESKA garments are essentially Limited Editions and can sell out quickly.
If you do wish to be notified if your desired piece is available again, please email us at contact@majawaleskacollection.com.

 

ARE THERE ANY MAJA WALESKA RETAIL LOCATIONS?

MAJA WALESKA garments are available through the Online Boutique only.
We value our exclusivity and preserve it with the direct delivery to you.

 

YOUR BUSINESS HOURS?

We are open for business Monday – Friday from 8:00 AM – 5:00 PM Central European Time.
Emails sent over the weekend or the holidays will be answered on the following business day.